Call Navigator™ is a powerful but easy-to-use inbound Call Management Service developed by Reality Telecom plc. The three Call Navigator™ products (Business, Enterprise and SoHo) cater for the call handling needs of any size of business via the internet. No expensive switchboard or PBX is needed, but if one is already installed, Call Navigator™ will work alongside it 24 hours a day to enhance your call handling capability and your image. In all cases your callers are given the kind of welcome that they would normally only expect from world-leading businesses.

Make life simpler for your customers by giving them just one 0870 number to ring. And when they do, Call Navigator™ will greet them professionally, give them choices and route their calls to landlines, mobile phones, faxes or voicemail... whichever works best for you.

Call Navigator™ helps your business to work more effectively. You need never miss a call again. Every single call will be picked up and routed to the department or person of the caller’s choice. If that person is busy, the call will be automatically rerouted to someone else (up to 10 alternative numbers) or to voice mail. Out of hours, calls can be routed to a different set of numbers – voicemail, a call centre, even your home number. You decide.

In brief, Call Navigator™ allows you to:

• Give your customers just one contact number
• Know your customers can always reach you
• Have a professional-sounding greeting when customers call
• Route your calls to landlines, mobiles, faxes or voicemail
• Change any of your settings easily via the internet – 24 hours a day
  1. call routing
  2. your greeting
  3. your choice of music on hold
  4. your business hours
• Pick up messages remotely by phone or from the web

If you would like more information, please call 0870 760 7371.